Privacy Policy

At Muthla Real Estate, we value your trust and are committed to protecting your privacy. This policy explains how we collect, process, and protect your personal data when you use our website and services.

By using the Muthla platform, you consent to the data collection and usage practices described in this policy, which complies with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and its executive regulations.

We collect different types of data to provide our real estate services in the best possible way, including:

• Identification data: Full name, mobile number, email, national ID or commercial registration when needed.
• Property interest data: Desired property type, budget, preferred cities and districts, number of bedrooms, special requirements.
• Communication data: Inquiry messages, preferred contact method, suitable contact times.
• Technical data: IP address, browser type, operating system, pages visited.
• Geolocation data: When requesting properties near your location (with your permission only).

Your personal data is used for clearly defined purposes, including:

• Responding to your property inquiries and presenting suitable offers.
• Creating a record in our CRM system to professionally follow up on your requests.
• Notifying you of new properties matching your preferences.
• Improving the user experience on the website and developing our services.
• Compliance with regulatory requirements of the Real Estate General Authority (REGA) and the FAL license.
• Sending updates and news (you can unsubscribe at any time).

We may share some of your data with limited parties only in the following cases:

• With your assigned sales agents to serve your real estate request.
• With property owners or developers when you are serious about purchasing or renting.
• With relevant government entities upon legal or judicial requirement.
• With service providers (hosting, analytics) under strict confidentiality agreements.

Our website uses cookies to enhance your browsing experience. These files help us remember your preferences, analyze website performance, and display personalized content.

You can manage cookie settings through your browser, noting that disabling them may affect some website functions.

We apply the highest cybersecurity standards to protect your data from unauthorized access, loss, or alteration through:

• Encrypting communications using HTTPS protocol.
• Storing data on secure servers protected by firewalls.
• Restricting data access to authorized employees only.
• Periodic security reviews and continuous system updates.
• Maintaining audit logs for all sensitive operations.

We retain your personal data for the period necessary to fulfill the purposes for which it was collected, or as required by law. When the data is no longer needed, it is securely deleted or anonymized.

The Personal Data Protection Law in Saudi Arabia grants you the following rights:

• The right to know how your data is processed and the purpose of it.
• The right to access your personal data and obtain a copy of it.
• The right to correct or update your inaccurate data.
• The right to request deletion of your data (subject to legal obligations).
• The right to object to or restrict the processing of your data.
• The right to withdraw your consent at any time.

To exercise any of these rights, please contact us via the email mentioned below.

Muthla services do not target individuals under the age of 18, and we do not knowingly collect personal data from minors. If we become aware of such data, we will delete it immediately.

We may update the Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. The updated version will be published on this page with the date of the last update mentioned.

We recommend reviewing this policy periodically to stay informed of any modifications.

For any inquiry regarding the Privacy Policy or to exercise your rights related to your personal data, we are happy to hear from you:

• Email: privacy@muthla.com
• Phone: Through the numbers shown on our "Contact Us" page.
• Address: Kingdom of Saudi Arabia.